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F.A.Q.

Q: Where does the tour start?


A: In front of St. Patrick’s Cathedral (50th and 5th Avenue) View map


Q: How does the Statue of Liberty Portion work?


A: Our New York Main Attractions offers Timed-Entry Reserved Passes, bypassing the main entry line, as well as passes to the Pedestal so you can enjoy that section of the Statue. If you are only interested in going to the Statue of Liberty and not the rest of our tour, please visit our Statue of Liberty Tour.


Q: Do we visit Ellis Island on your New York Main Attractions Tour?


A: No. You can go to Ellis Island on our Statue of Liberty and Ellis Island Tour. Visit our Statue of Liberty/Ellis Island Tour.


Q: Are there stops/walks during your comprehensive tours?


A: Yes, during any of our comprehensive tours, you will have many opportunities to get out and tour certain landmarks. Not everything is in the shuttle.


Q: Do you offer Hotel Pickup?


A: By design we do not offer hotel pickup. Our tour departure location is conveniently located on Broadway Street & 51st Street in Times Square, which is centrally located in Manhattan and to most hotels.


Q: Where should we park our car to catch our tour?


A: Our tours start at the front of St. Patrick’s Cathedral. We recommend parking your car close to East River to save funds. There are many parking lots near the church, but those could be expensive. Check before you go. Always best to take public transportation or even a yellow cab or Uber to get to our tour launch location.


Q: I am in a Wheelchair, which tour option should I take?


A: The City Bus and Subway option. All City Buses are Wheelchair accessible and the subways offer elevators to get down the the train area. This is the best option.


Q: Your Main Attractions Tour offers 2 Different Bus Options, what are they?


A: You can take our Main Attractions tour that are the same in 2 different modes of transportation. We recommend that City Bus and Subway option because the tour moves fast and it’s fun to get guided commentary about the subway system, but you can also pay a bit more and get one of our private owned buses with the exact same itinerary. With private bus option, you are still on a group tour and the groups tend to be slightly larger to defray the increased costs of our own bus use, but the bus will stay with us the entire tour and you can use that benefit to skip tour stops.


Q: How long do you stay at the 911 Memorial and Memorial Pools?


A: 45 minutes.


Q: How does the One World Observatory timed-reservation work?


A: It’s the best. One does not realize the internal maze of people that the One World Observatory is once you get inside. It can be chaotic. However, with our Main Attractions tour – we’re cutting all the lines. We’re cutting the Picture line, the Exhibit Line and the Elevator Line. When you’re ready to leave….you’re once again cutting the elevator line to get out of there. It’s first class treatment. Note: Sometimes when the One World Observatory is slow, there are no lines to actually cut (it happens). We realize the fun is taking out of the line-cutting, but there is nothing we can do about that.


Q: Should I tip the Tour Guide?


A: It’s an industry standard to tip your Tour Guide about 10 to 15% of your ticket cost. However, at New York Shuttle Tours, this should only be done for a job well done. Perfection and entertainment is the key.


Q: Any issues with Children on your tours?


A: The only issue is children (5 and under) cannot go on the United Nations Tour which is a premium stop on the 9 Hour Main Attractions Tour. Other than than, kids love our tours.


Q: How do a speak with a live person about your tours?


A: Call us daily at 1-866-991-TOUR (8687). We are open late until 10:30pm ET to take your calls.