F.A.Q.

Q: Where does the tour start?


A: In front of St. Patrick’s Cathedral (50th and 5th Avenue) View map


Q: How does the Statue of Liberty Portion work?


A: Our New York Main Attractions offers Timed-Entry Reserved Passes, bypassing the main entry line, as well as passes to the Pedestal so you can enjoy that section of the Statue. If you are only interested in going to the Statue of Liberty and not the rest of our tour, please visit our Statue of Liberty Tour.


Q: Do we visit Ellis Island on your New York Main Attractions Tour?


A: No. You can go to Ellis Island on our Statue of Liberty and Ellis Island Tour. Visit ourStatue of Liberty/Ellis Island Tour.


Q: Are there stops/walks during your comprehensive tours?


A: Yes, during any of our comprehensive tours, you will have many opportunities to get out and tour certain landmarks. Not everything is in the Vehicle.


Q: Do you offer Hotel Pickup?


A: By design we do not offer hotel pickup. Our tour departure location is conveniently located at St Patrick’s Cathedral, 5th ave between 50th and 51st streets.


Q: Where should we park our car to catch our tour?


A: Our tours start at the front of St. Patrick’s Cathedral. We recommend parking your car close to East River to save funds. There are many parking lots near the church, but those could be expensive. Check before you go. Always best to take public transportation or even a yellow cab or Uber to get to our tour launch location.


Q: Are you Wheelchair accessible?


A: Unfortunately our Tour Van has very limited spacing and cannot accommodate a wheelchair.


Q: How long do you stay at the 911 Memorial and Memorial Pools?


A: 20 minutes, depending on if the tour is running , “on time” .


Q: How do I book a tour?


A: The easiest and fastest way to book would be directly through our website. You can also call our office.


Q: Should I tip the Tour Guide?


A: It’s an industry standard to tip your Tour Guide about 10 to 15% of your ticket cost. However, at New York Shuttle Tours, this should only be done for a job well done. Perfection and entertainment is the key.


Q: Any issues with Children on your tours?


A: None at all, Kids love our Tours!


Q: How do a speak with a live person about your tours?


A: Call us daily at 1-917-688-TOUR(2763). We are open until 7:30pm ET to take your calls. If you cannot reach someone by phone please send us an email at, info@newyorktourshuttle.com.